At Hiponia, we want you to feel confident when purchasing mirrors from our store. If something is not right with your order, we are here to help.

Returns Eligibility

We accept returns within 30 days from the date your mirror is delivered.

To be eligible for a return, the item must:

  • Be unused and in original condition
  • Be returned in the original packaging
  • Include all parts, frames, and accessories (if applicable)

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized mirrors
  • Clearance or final sale items
  • Gift cards (if applicable)
  • Items damaged due to misuse or improper installation after delivery

How to Start a Return

To initiate a return, please contact our support team at:

support@hiponia.store

Please include:

  • Your order number
  • Reason for return
  • Clear photos of the item (if damaged or defective)

Our team will provide return instructions and approval details.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong mirror was delivered
  • The mirror arrived damaged or defective

If the issue is our mistake, we will cover the return shipping costs.

Refunds

Refund Approval Process

Once your returned mirror is received and inspected, we will notify you by email regarding approval or rejection of your refund.

Refund Processing Time

Approved refunds are processed within 2 business days after inspection.

Refunds are issued to your original payment method.

Refund Arrival Time

Please allow up to 3 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment account again
  2. Contact your bank or payment provider
  3. If still unresolved, contact us at support@hiponia.store

We will assist you promptly.

Exchanges

We do not offer direct exchanges. If you want a different mirror style or size, please return the original item and place a new order separately.

Damaged or Defective Mirrors

If your mirror arrives damaged, cracked, or defective, please contact us immediately with:

  • Photos of the issue
  • Order details
  • Description of the problem

We will provide a replacement, refund, or suitable solution.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Please contact us as soon as possible if you wish to cancel your order.

Contact Us

If you have any questions about this Refund & Returns Policy, please contact us:

Email: support@hiponia.store

  • By email: support@hiponia.shop
  • By visiting this page on our website: https://hiponia.shop/contact-2/
  • By phone: +33248275360
  • By mail: Rte d’Orléans, 18230 Saint-Doulchard, France
  • Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)